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Dropcore is responsible for the processing of personal data as shown in this privacy statement.Contact details:
Website: https://dropcoremarketing.com
Address: Vijfhuizerdijk 212-285, 2141 BK, Vijfhuizen, The NetherlandsChamber of Commerce (Kvk) number: 71705414
Phone: +31(0)6 19 73 26 03
Email: info@dropcore.nlPersonal Data We Process
Dropcore processes your personal data because you use our services and/or because you provide them to us.Below is an overview of the personal data we process:First and last name
Address details
Telephone number
Email address
IP address
Other personal data that you actively provide, for example, by creating a profile on this website, in correspondence, and by telephone
Location data
Information about your activities on our website
Information about your browsing habits across different websites (for example, because this company is part of an advertising network)
Internet browser and device type
Bank account number
Special and/or Sensitive Personal Data We ProcessOur website and/or service does not intend to collect data about website visitors under the age of 16 unless they have permission from parents or guardians. However, we cannot check if a visitor is over 16. We, therefore, recommend that parents be involved in their children's online activities to prevent data about children being collected without parental consent. If you believe that we have collected personal information about a minor without that consent, please contact us at info@dropcore.nl, and we will delete this information.The Purpose and Basis on Which We Process Personal Data
Dropcore processes your personal data for the following purposes:Processing your payment
Sending our newsletter and/or advertising brochure
To call or email you if necessary to perform our services
To inform you about changes to our services and products
To give you the opportunity to create an account
To deliver goods and services to youDropcore analyzes your behavior on the website to improve the website and tailor the range of products and services to your preferences.Dropcore follows your browsing behavior across different websites with which we tailor our products and services to your needs.Dropcore also processes personal data if we are legally obliged to do so, such as information we need for our tax return.Automated Decision-Making
Dropcore does not make decisions based on automated processing on matters that can have (significant) consequences for people. These are decisions made by computer programs or systems, without involving a human being.How Long We Store Personal Data
According to the legal obligation of the Tax Authorities, we must keep our administration, with your personal data (except for the special personal data), for 7 years. After this period, we will delete your data within 1 year.All other data is stored for a maximum of 1 year.Sharing Personal Data with Third Parties
We only share your personal data with third parties when this is permitted under current legislation. It may happen that we provide your personal data to third parties because:We have engaged them to process certain data;
It is necessary to execute the agreement with you;
You give consent for this;
We have a legitimate interest in this;
We are legally obliged to do so (for example, if the police demand it in the case of a suspected crime and, of course, the Tax Authorities).
The parties that process personal data on our behalf or yours include:IT suppliers and service providers;
Online tools for (email) marketing, surveys/polls, reviews;
Payment service providers (and collection agency);
Externally hired professional(s), including for our marketing, lawyers, and other advisors.
These are processors. We have concluded processor agreements with them.To provide our services, we may have to provide your personal data to parties located outside the European Economic Area (EEA). We only do this if there is an appropriate level of protection for the processing of personal data. This means, for example, that we use a model agreement of the European Commission or make agreements about the handling of personal data.We never sell your data to other parties.If you subscribe to our newsletter,
you will then periodically receive an email with information and news about services, offers, and tips & tricks, among other things. When registering for our newsletter, we ask for your (first) name and email address. You give us explicit permission to process these personal details of yours during the registration process.Each newsletter has an unsubscribe link.We keep your data for up to 1 year after you unsubscribe.Marketing and advertising by Dropcore
Through our website and social media channels, you can sign up to receive advertising, information, and offers from Dropcore by email and via social media. You then give us explicit permission for this during the registration process.Third-Party Websites or Affiliate Links
This privacy statement does not apply to third-party websites. We cannot guarantee that these third parties handle your personal data in a reliable or safe manner. We, therefore, recommend that you read the privacy statement of these websites before using them.Social sharing buttons
Our website has buttons that allow content to be shared on various social media platforms. The privacy statement of the respective platforms applies to the use of these buttons.How We Secure Personal Data
We have taken appropriate security measures to protect your data. For example, we have encrypted our website with an SSL certificate, so that data sent via the website cannot just be intercepted.In addition, we have also taken organizational measures, for example, by securely storing your data, both physically and online. We have also carefully selected our processors and made good agreements in the processor agreement about security and confidentiality.

Terms & Conditions

Article 1: Definitions
In these general terms and conditions, the following terms shall have the meanings set forth below:Client: the legal entity or the person representing this legal entity who has entered into an agreement with Dropcore, or to whom Dropcore has issued a quotation to which these general terms and conditions apply.Dropcore: Dropcore, located at (2141 BK) Vijfhuizen, Vijfhuizerdijk 212-285, The Netherlands and registered with the Chamber of Commerce under number 71705414.Agreement: the agreement between Dropcore and the Client, of which these Terms and Conditions form an integral part.Terms and Conditions: these general terms and conditions.Services: services that Dropcore can provide such as developing a website, its maintenance & hosting, online marketing, and reporting & advice.Article 2: Applicability
2.1. These Terms and Conditions apply to all quotations, agreements, and deliveries by Dropcore, unless expressly agreed otherwise in writing.2.2. The terms and conditions used by the Client do not apply, unless and to the extent that they have been expressly accepted in writing by Dropcore.2.3. Changes to these Terms and Conditions are only possible if the parties have expressly agreed to this in writing.2.4. These Terms and Conditions also apply to all agreements with the Client in which Dropcore engages third parties in the execution thereof.Article 3: Quotations and Formation of Agreement
3.1. All quotations are non-binding unless expressly stated otherwise.3.2. If it appears that the data provided by the Client at the request or agreement were incorrect, Dropcore has the right to adjust the prices accordingly.3.3. Quotations from Dropcore are valid for the term indicated in the quotation. If no term is stated, the quotation is valid until four (4) weeks after the date on which the quotation was issued.3.4. Dropcore cannot be held to its quotes or offers if the Client can reasonably understand that the quotes or offers, or a part thereof, contain an obvious mistake or error.3.5. The Agreement between Dropcore and the Client is established at the moment the quotation signed by the Client is received by Dropcore or from the moment that Dropcore starts the execution with the Client's consent.3.6. In the event that these Terms and Conditions and the Agreement contain contradictions, the conditions included in the Agreement shall apply.Article 4: Prices and Increase
4.1. The prices stated by Dropcore are exclusive of VAT.4.2. If no fixed price is agreed upon, then the price will be determined based on the actual hours spent. The price is calculated according to the usual hourly rates of Dropcore, applicable for the period in which the work is performed.4.3. Dropcore is entitled to increase the applicable prices and rates annually as of January 1. Dropcore will announce the intention to increase the prices and/or rates. Dropcore will thereby state the extent of and the date on which the increase will take effect. The Client is entitled to terminate the agreement if the price or rate is increased within three (3) months after entering into the Agreement. After this period, the Client is entitled to terminate the agreement if the increase exceeds 10%.Article 5: Payment Terms
5.1. The Client must pay the invoice sent by Dropcore within thirty (30) days after the invoice date unless otherwise agreed in writing.5.2. After the expiry of this payment term, the Client is in default without further notice or demand being required. From the moment of default until the moment of full payment of the due amount, the Client owes an interest of 4% per month, or if the statutory (commercial) interest rate is higher, this higher percentage.5.3. In case of late payment, the Client is, in addition to the amount due and the interest, obliged to fully reimburse both extrajudicial and judicial collection costs, including the costs for lawyers, bailiffs, and collection agencies.Article 6: Duration of Agreement and Termination
6.1. If and to the extent that the agreement concluded between the parties is a continuing performance contract, it is agreed that the agreement is entered into for the duration agreed upon by the parties, in the absence of which the duration of one (1) year applies.6.2. The duration of the agreement is tacitly extended for the duration of the originally agreed period, unless the Client or Dropcore terminates the agreement in writing, observing a notice period of three (3) months before the end of the respective period. Dropcore will never be liable for any compensation due to termination.6.3. Each party is entitled to terminate the Agreement due to a material breach in the performance of the agreement only if the other party, in all cases after a detailed written notice of default stating a reasonable period for remedying the breach, attributably fails to fulfill essential obligations under the agreement.6.4. If at the time of the dissolution the Client has already received performances for the execution of the agreement from Dropcore, these performances and the related payment obligations will not be subject to undoing, unless the Client proves that Dropcore is in default with respect to the essential part of those performances.6.5. Amounts invoiced by Dropcore before the dissolution in connection with what it has already properly performed or delivered in execution of the agreement, remain fully due and become immediately due at the time of the dissolution.6.6. The Client can cancel an agreement before Dropcore has started execution thereof, if the Client compensates the resulting damage. The damage may include reserved labor time. If the Client cancels an assignment while Dropcore has already started the execution of the assignment, the Client is obliged to reimburse all costs incurred and hours worked up to that point.6.7. If the Client cancels the assignment, he is also obliged to indemnify Dropcore against claims by third parties as a result of the cancellation of the assignment.6.8. Each of the parties can terminate the agreement in writing with immediate effect in whole or in part without notice of default if the other party is granted (provisional) suspension of payment, if bankruptcy is applied for regarding the other party, if the company of the other party is liquidated or terminated other than for restructuring or merging of companies. Dropcore will never be liable for any reimbursement of already received funds or for any compensation due to termination as referred to in this article. In the event the Client is declared bankrupt irrevocably, the right of the client to use the software, websites, and such provided as well as the right of the Client to access and/or use Dropcore's services ends, without the need for a termination action from Dropcore.Article 7: Changes to the Agreement
7.1. Intermediate changes to the Agreement can only be agreed upon in writing with mutual consent.7.2. If the parties agree that the Agreement is to be changed or supplemented, the time of completion of the execution can thereby be influenced. Dropcore will inform the Client of this.7.3. All changes in the assignment, whether at the request of the Client or as a result of the fact that due to whatever circumstances a different execution is necessary, will be considered as additional work if more costs are involved and as less work if fewer costs are involved. These will be invoiced to the Client accordingly.Article 8: Obligations of the Client
8.1. The Client shall always provide Dropcore with all data and information necessary and/or useful for the proper execution of the agreement in a timely manner and shall cooperate fully. The Client is responsible for the accuracy and completeness of the data provided by him. If the Client does not provide such data and information to Dropcore in time, Dropcore has the right to suspend the execution of the Agreement and has the right to charge the resulting costs according to its usual rates. If it turns out that the provided data were incorrect or incomplete, the resulting costs will be borne by the Client.8.2. The Client shall at all times ensure that the material provided by him to Dropcore does not infringe the rights of third parties, including intellectual property rights.8.3. The Client shall always inform Dropcore in writing and without delay of any changes in name, address, email, and if requested, his/her bank or giro number.8.4. The Client indemnifies Dropcore against all legal claims regarding the data, information, website(s), and the like stored by the Client.Article 9 Delivery Times
9.1. Dropcore will reasonably endeavor to observe the agreed delivery times and/or completion dates as much as possible. Intermediate dates stated or agreed upon by Dropcore are always target dates, do not bind Dropcore and always have an indicative character.9.2. Exceeding agreed delivery times, for whatever reason, does not give the right to compensation, unless agreed otherwise in writing.Article 10: Execution of Agreements
10.1. Dropcore will endeavor to execute the assignment provided with care and to achieve a good result for the Client, but can never guarantee that result.
10.2. Dropcore will deliver the services to be provided according to the written specifications.10.3. Shown examples or models only serve as an indication. The goods or services to be delivered may differ from these unless it has been expressly agreed that they will be delivered according to the shown or provided example or model.10.4. Dropcore has the right to have certain work carried out by third parties.Article 11: Availability of Services
11.1. Dropcore will endeavor to maximize the availability and usability of its services. Dropcore will remedy any malfunctions as soon as possible.11.2. Dropcore cannot guarantee that all services will be available at all times for the Client and/or third parties. Thus, the Client indemnifies Dropcore against any claim if the service is not available for a short or long period, except in cases of intent or gross negligence.11.3. Dropcore is not liable for the loss, swapping, or damage of data due to the use of Dropcore's services. This is subject to the legal liability in case of careless treatment, for which Dropcore has taken out insurance.11.4. Maintenance on the server may cause downtime. Dropcore cannot be held responsible for any loss of income of the Client during maintenance times.Article 12: Domain Name Registration
12.1. When registering a domain name, Dropcore will deposit the application for the respective domain with the responsible authority. If the responsible authority does not honor the application, Dropcore can never be held liable.12.2. If a requested domain name is no longer available when Dropcore submits the application to the responsible authority, and the domain name was available when the Client submitted the request to Dropcore, Dropcore cannot be held liable in any way for not being able to register the domain name.12.3. Registration of the domain name takes place in the name of the Client or in the name of Dropcore.Article 13: Hosting Services & Connectivity
13.1. If the Client instructs to host their website (hosting) on a server of Dropcore or a third party engaged by them, the following provisions apply.13.2. The Client is prohibited from publishing and distributing data via their website that violates Dutch law and regulations, including but not limited to: data without the permission of the copyright holder, defamatory information, or information that offends, discriminates, threatens, is racist in nature, incites hatred, and information containing child or otherwise illegal pornography. Also, information that infringes the privacy of third parties (including stalking), as well as torrents, spam, and hyperlinks to such information on third-party websites.13.3. In the case of (potential) criminal actions, Dropcore is entitled to report this to the authorities and hand over the information provided by the Client to the competent authorities, as well as perform all actions requested of it in the context of the investigation.13.4. Dropcore has the right to terminate and/or end the Agreement with the Client in the event of abuse as mentioned in the previous clause and/or potential criminal acts of the Client.13.5. The Client must refrain from causing any damage or actions that could reasonably be suspected of causing damage to other Clients or servers. If the Client sends spam and has been repeatedly warned and temporarily suspended, Dropcore has the right to permanently deny the Client access without any compensation. Consequently, the Client can only use email when an external email service is purchased that Dropcore can link to the domain name or website. The resulting loss of email from the taken (hosting) package does not result in a price reduction.13.6. Dropcore is not liable for any damage suffered by the Client due to their actions. The Client indemnifies Dropcore for all damage resulting from the above.13.7. Dropcore can set a maximum on the amount of storage space the Client may use in the context of the hosting service. If this maximum is exceeded, Dropcore is authorized to charge an extra amount. There is no liability for the consequences of not being able to send, receive, store, or modify data if an agreed limit for storage space is reached.13.8. In the case of extremely high data traffic, Dropcore is entitled at its discretion to temporarily take down the Client's website. This includes DDoS attacks, brute force attacks, server overloads, or if the Client otherwise causes disruption to Dropcore's server and/or servers of third parties engaged by Dropcore.13.9. In addition to the obligations under the law, damage that arises from incompetence or not acting in accordance with the above points is for the account and risk of the Client.13.10. Each month the actual usage of the Client will be reviewed. If the actual usage differs from the expected use, the scope of the taken service can be adjusted. An increase will be implemented immediately. A reduction can only take place at the end of the period of this Agreement.13.11. Data traffic is not transferable to the next month and/or other equipment, unless otherwise agreed.13.12. Data traffic includes all network traffic generated by the Client, incoming and outgoing. Incoming and outgoing traffic is added together for the calculation of data traffic. This also includes email traffic. The Client must refrain from sending mailings and/or newsletters via standard email accounts.13.13. Dropcore may set a maximum on the amount of data traffic per month that the Client may use in the context of the Service. If this maximum is exceeded, Dropcore is authorized to charge an extra amount, in accordance with the amounts for extra data traffic stated on the Website. There is no liability for the consequences of not being able to send, receive, store, or modify data if an agreed limit for data traffic is reached.Article 14: Notice and Takedown
14.1. If there is an infringement on the rights of Dropcore or third parties and/or unlawful conduct by the Client, Dropcore is entitled to immediately close off that part of the Service or exclude the Client from using it. Dropcore will immediately remove any infringing/harmful information. This may result in the Client not being able to fully use Dropcore's Service. In no case is Dropcore liable for any damage of any kind, resulting from the (temporary) closure of the Service and/or the removal or forwarding of the data posted by the Client.Article 15: Website Development
15.1. The Client is obliged to provide all necessary information timely, completely, accurately, and in the desired form for the development of the website (including webshops, applications, layout, data files, software, documentation, advice, reports, analyses, and designs).

15.2. The parties will document all characteristics, functionalities, properties, and more of the website to be developed in writing. The website will be created based on these written agreements. If the agreements made are too brief to meet the wishes of the Client, the parties must consult and adjust the agreements or the agreement accordingly.15.3. Dropcore is at all times entitled to require the Client's approval before delivering a work developed by them.15.4. Texts, images, or other data compiled by Dropcore for the Client are deemed to have been accepted by the Client, unless desired changes are communicated in writing within a period of seven (7) days after publication.15.5. The website developed by Dropcore is considered delivered when the Client has explicitly approved the website within a maximum period of seven (7) days after delivery. The Client can check the written agreements for this purpose. After this period, the Client is deemed to have accepted the website. Any repair work after this period will be seen as additional costs. The parties can agree on a test period in which the Client identifies any errors and/or defects. These must be reported to Dropcore in writing. The repair work thereof is at the expense of Dropcore, unless there are user errors or errors not attributable to Dropcore. The repair period of Dropcore is a reasonable term, at least seven (7) days after the defects have been reported or confirmed by them.15.6. If changes need to be made to the website after the test period and/or delivery, whether or not at the request of the Client, which have not previously been agreed upon in writing, the changes must be carried out based on a new assignment. The Client is only entitled to a limited number of revision rounds, which are determined in consultation in the agreement.15.7. If a party indicates that further revisions are no longer useful, both parties are entitled in such a situation to terminate the agreement regarding the rejected part. In that case, the Client will reimburse the actual hours made by Dropcore, with a maximum of the amount quoted for the rejected part. However, the Client is not entitled to use the rejected in any way whatsoever. Dropcore can only terminate after having indicated in a revision or motivation that this is the last one and the Client also rejects this one completely or partially.15.8. The Client may make changes within the agreed arrangements for the daily use of the website, such as the tree structures and underlying pages.15.9. If the Client wants to (have) make a variant or a derivative of the design of Dropcore's website, or elements of the website, Dropcore must give prior and explicit written consent to the Client. Without permission, any adjustment will be seen as an infringement of the IE rights or copyrights of Dropcore.15.10. The Client acquires a non-transferable and non-sublicensable right to use the website from the moment the Client has fully met his (payment) obligations, unless the parties have explicitly and in writing agreed otherwise. The source files are explicitly excluded from the Client's use. Unless the parties have explicitly and in writing agreed otherwise, source files are not delivered to the Client.Article 15B: Affiliate Marketing15B.1. Dropcore participates in affiliate marketing by using affiliate links provided by clients to promote their services or products. Through these links, Dropcore earns a commission for each lead and/or sale.15B.2. Dropcore will use the affiliate links in a manner that aligns with the marketing strategies mutually agreed upon with the client. The use of these links will be in compliance with both Dropcore's marketing standards and the client's brand guidelines.15B.3. Commissions earned through these affiliate links will be calculated based on the terms set forth by the client. Dropcore will rely on the client’s tracking systems to accurately report leads and sales generated.15B.4. Dropcore commits to ethical marketing practices in the use of affiliate links. Any form of misleading representation, spamming, or violation of applicable laws and regulations is strictly prohibited.15B.5. The client is responsible for ensuring that their affiliate program, including tracking and commission structures, operates fairly and transparently. Dropcore shall not be held liable for any discrepancies or failures in the client’s affiliate system.15B.6. Payments of commissions earned through the affiliate links will be processed as per the schedule and method defined by the client. Dropcore reserves the right to query or dispute any payment issues directly with the client.15B.7. Dropcore may discontinue the use of any affiliate link or terminate its participation in the client’s affiliate program, with reasonable notice, should the arrangement become unfeasible or conflict with Dropcore's business policies or objectives.15B.8. Any changes to the terms of the affiliate marketing agreement, including commission rates and payment schedules, will be communicated and agreed upon between Dropcore and the client.15B.9. Dropcore shall not be held liable for any direct or indirect damages arising from the promotion of the client’s services or products through the affiliate links, except in cases of gross negligence or willful misconduct by Dropcore.Article 16: Use and Maintenance of the Website
16.1. Dropcore may perform maintenance on the Client's website if so instructed. The scope of the maintenance obligation extends to what is explicitly agreed upon by the Parties. Even if not explicitly agreed upon, Dropcore may perform maintenance work or interrupt its services if it deems necessary for maintenance purposes.16.2. The maintenance includes the following components: (i) corrective, (ii) preventive, and (iii) adaptive maintenance. In the case of corrective, preventive, and/or adaptive maintenance, Dropcore is entitled to wholly or partially (temporarily) shut down the website. The Client has no right to any compensation during this interruption. Dropcore will schedule the interruption outside business hours as much as possible and only for as long as necessary for maintenance.16.3. The maintenance of the website's software is carried out by Dropcore. This includes updating WordPress, installed plugins, and themes. Changes to the software are also made as ongoing insights into security necessitate.16.4. The Client is obliged to report any defects, errors, or other malfunctions in the website in writing, or at least by email, to Dropcore, after which Dropcore will rectify the errors or malfunctions to the best of its ability and/or make improvements in accordance with its usual procedures. If necessary, Dropcore is entitled to first implement temporary solutions, after which a permanent solution will be devised and implemented in consultation with the Client.16.5. Despite the agreed maintenance obligations of Dropcore, the Client has independent responsibility for the management and use of the website.16.6. For maintenance purposes, Dropcore is authorized to check (data) files for, among other things, computer attacks, computer viruses, and unsafe and/or illegal actions, as well as to perform other actions necessary for maintenance. The Client is also responsible for instructing and using the Website by third parties engaged by the Client.16.7. Dropcore is entitled to make changes to the technology of the data network or telecommunications network and other changes in the services offered by Dropcore. These changes may affect the peripheral equipment used by the Client, for which Dropcore is not obliged to pay any compensation.16.8. Dropcore is also dependent on suppliers and third parties for maintenance. Dropcore is entitled not to install certain updates or plugins if, in the opinion of Dropcore, this does not benefit the proper functioning of the software.16.9. Dropcore will endeavor to add changes requested by the Client after delivery to the website. If, in the opinion of Dropcore, a requested change negatively affects the functioning or security of the software, Dropcore will notify the Client in writing. If the Client insists on the change, Dropcore will implement it at the Client's own risk and expense and without any liability for Dropcore.16.10. If the Client independently wishes to make a change to the website, or have it carried out by a third party, this is entirely at the Client's own risk and responsibility, unless the Client has previously notified Dropcore of the desired change and Dropcore has approved it in writing. Dropcore may attach conditions to this approval.16.11. If Dropcore and the Client have agreed that Dropcore also performs substantive changes and additions to the website, Dropcore will endeavor to carry out these actions carefully. However, Dropcore can never be held responsible for any errors made and resulting damage.16.12. Already installed paid plugins and/or themes will be billed separately from the service taken.16.13. Dropcore is never obliged or required to maintain, change, or add certain functionalities and/or specific properties. If there are changes, Dropcore can continue the execution of the Service with the modified version of the website.16.14. Both the Client and Dropcore can make changes to the scope and/or content of the Services taken. The additional costs associated with this are for the Client's account. The Client will be informed as soon as possible. If the Client disagrees, the Parties should consult each other. The Client can only terminate the Agreement in writing against the date on which the change takes effect, if the changes are not related to changes in relevant laws or regulations or Dropcore bears the costs of the change.Article 17: Liability
17.1. Dropcore cannot be held liable for damage caused by the loss and/or damage of any data of the Client which occurred during maintenance and/or a malfunction. Dropcore cannot be held liable for lost income due to a downtime of services.17.2. Dropcore is not responsible and cannot be held liable, directly or indirectly, for any damage or loss when a website is offline or receives a penalty from Google. Dropcore cannot guarantee that search engine optimization will be successful, and thus cannot be held liable.17.3. Dropcore is not liable for damage caused by the use of a service caused by third parties.17.4. Dropcore is not responsible for damage to a service(s) caused by third parties who are not under the responsibility of Dropcore.17.5. Dropcore cannot be held liable for damage to a service(s) caused by software installation by the Client or third parties.17.6. Dropcore cannot be held liable for the non-functioning, reduced functioning, or different functioning of the delivered service due to external factors such as changes in internet browsers, mobile devices, content management software such as WordPress, Google, Facebook, Twitter, LinkedIn, and other platforms.17.7. Liability of Dropcore for the functioning of third-party plugins is excluded. Furthermore, Dropcore is not liable for damage that has arisen as a result, or in connection with, changes made or work performed on or to the Website of Dropcore that took place without the explicit permission of Dropcore.17.8. Parties mutually exclude liability for damage or delays caused by malfunctions in the electronic services of Dropcore and third parties, such as providers, network operators, or other telecommunications networks.17.9. Dropcore explicitly cannot be held liable for damage of any kind, resulting from Dropcore acting on incorrect and/or incomplete information provided by or on behalf of the Client.17.10. If a third party is engaged by or on behalf of the Client, Dropcore is never liable for the actions and advice of the third party engaged by the Client, nor for processing the results (of the prepared advice) of the third party engaged by the Client.17.11. The Client is responsible for the proper security of their own computer, password protection, and more. In no case is Dropcore liable.17.12. Dropcore is only liable for direct damage caused by a culpable shortcoming of Dropcore in fulfilling any essential obligation to the Client. Direct damage is solely understood to mean:a. The reasonable costs that the Client would have to incur to make Dropcore's performance conform to the Agreement. However, this damage will not be compensated if the Client has terminated the agreement;b. Reasonable costs incurred to determine the cause and extent of the damage, insofar as the determination relates to direct damage as defined in these conditions;c. Reasonable costs incurred to prevent or limit damage, insofar as the Client demonstrates that these costs have led to the limitation of direct damage as defined in these conditions.17.13. The liability of Dropcore for indirect damage, consequential damage, lost profits, missed savings, reduced goodwill, damage due to business stagnation, damage as a result of claims from clients of the Client is excluded.17.14. The Client indemnifies Dropcore with respect to liability of third parties for any kind of damage, arising from or in connection with the execution of the Agreement.17.15. If Dropcore's liability for damage to the Client must be assumed, then this liability will be limited to the amount paid out by Dropcore's liability insurance. If Dropcore's insurer does not proceed to pay out any compensation, Dropcore's liability is limited to a maximum of the amount stipulated for that agreement. If the agreement is a long-term contract with a term of more than one year, the total compensation for direct damage will be equated with the total of the fees stipulated for a year, with a maximum of €10,000, unless the damage is unmistakably the result of intent or gross negligence of Dropcore.17.16. Damage for which Dropcore is liable under the previous paragraph is only eligible for compensation if the Client has reported this to Dropcore within fourteen (14) days after its occurrence, unless the Client can credibly demonstrate that they could not have reported this damage earlier.Article 18: Force Majeure
18.1. Dropcore is not obligated to fulfill any obligation, including any legal and/or agreed warranty obligation, if it is prevented from doing so due to force majeure.18.2. Force majeure on the side of Dropcore includes, but is not limited to: (i) force majeure of Dropcore's suppliers, (ii) improper fulfillment of obligations by suppliers that were prescribed or recommended by the Client to Dropcore, (iii) defects in items, equipment, software, or materials of third parties, (iv) government measures, (v) power failure, (vi) internet, data network, and telecommunication facilities failure (e.g., due to cybercrime, hacking, and DDoS attacks), (vii) natural disasters, (viii) war and terrorist attacks, (ix) general transport problems, and (x) other situations that, in Dropcore's opinion, fall outside its sphere of influence and temporarily or permanently hinder the fulfillment of its obligations.18.3. If the period of force majeure lasts longer than sixty (60) days, each of the parties has the right to dissolve the Agreement in writing. In that case, what has already been performed under the Agreement will be settled proportionally, without the parties otherwise owing anything to each other.Article 19: Privacy, Data Processing, and Security
19.1. The Client authorizes Dropcore to process and use the personal data provided by them for the performance of the Agreement. Provided personal data will always be managed and secured with care.19.2. The Client may request to view the data stored about them by Dropcore.19.3. The Client agrees that their personal data, in accordance with the applicable legal regulations, will be processed for market research and direct marketing for the services of Dropcore. If the Client objects to this arrangement, they can notify Dropcore in writing.19.4. If Dropcore is required to provide security of information under the Agreement, this security will meet the agreed specifications and a security level that is not unreasonable, considering the state of the art, the sensitivity of the data, and the associated costs.

19.5. If necessary for the execution of the Agreement, the Client will inform Dropcore in writing about how the Client fulfills their obligations under the data protection legislation.19.6. The Client is responsible for processing data that is processed using a service of Dropcore. The Client also ensures that the content, use, and/or processing of the data are not unlawful and do not infringe any rights of third parties. In this context, the Client indemnifies Dropcore against any (legal) claim by a third party related to these data or the execution of the agreement.19.7. The Client indemnifies Dropcore for claims by persons whose personal data is registered or processed in the context of a personal registration held by the Client or for which the Client is otherwise legally responsible, unless the Client proves that the facts underlying the claim are attributable to Dropcore.Article 20: Confidentiality
20.1. The parties are obligated to maintain confidentiality regarding all confidential information they receive about each other's business. The parties also impose this obligation on their employees and third parties engaged for the execution of the agreement between the parties.20.2. Dropcore reserves the right to use the name of the Client or the client of the Client as a reference and to make it public as such.20.3. Information is considered confidential if it has been designated as such by one of the parties.Article 21: Exclusivity and Anti-Poaching Clause
21.1. The Client grants Dropcore the exclusive right to fulfill the assignment for the duration of the agreement and in accordance with the provisions of the agreement.21.2. During the duration of the agreement and for a period of one (1) year after its termination, the Client is not allowed to employ an employee of Dropcore who has been involved in the execution of the Agreement, or otherwise, directly or indirectly, work for them, unless Dropcore has given prior written permission. This permission may be subject to conditions, including the condition that the Client pays a reasonable fee to Dropcore.21.3. For every violation of the provision in this article, the Client forfeits an immediately due and payable fine of EUR 25,000 per violation or EUR 1,000 per day for each day the violation continues, without prejudice to the right of Dropcore to claim full compensation for damages.Article 22: Amendment of General Terms and Conditions
22.1. Dropcore has the right to amend these Terms and Conditions. An amendment will not take effect earlier than fourteen (14) days after notification to the Client.22.2. After the time of implementation, the Client is deemed to have tacitly accepted the changes.Article 23: Complaints
23.1. Complaints about the work performed or about the invoice must be reported in writing by the Client to Dropcore within eight (8) days of discovery, but no later than within 30 days after the completion of the relevant work or within 30 days after the invoice date. The complaint should contain as detailed a description of the shortcoming as possible, so that Dropcore is able to respond adequately.23.2. If a complaint is considered justified by Dropcore, Dropcore has the choice between adjusting the charged fee, correcting the issue at no cost, reperforming the agreed work, or, if the latter is no longer possible or meaningful, partially or fully discontinuing the Agreement with a refund proportional to the fee paid by the Client.Article 24: Final Provisions
24.1. Dutch law applies to the Agreement.24.2. Unless otherwise prescribed by mandatory law, all disputes arising from the Agreement will be submitted to the competent Dutch court.